FAQ

You will receive an email confirming your order when you have purchased your tickets online. Please have it on your phone ready to scan on arrival or you can print it off. The small online booking fee covers our secure online booking system.

Tickets are non-refundable, however you can gift or sell your tickets to someone else - all they will need to get into the festival is the email in which you received your tickets

You will be given a wristband when you present your ticket at the main festival entrance. You will only be allowed entry onto the festival site wearing valid Soul Escape wristbands. Wristbands must be worn at all times and cannot be transferred to someone else.

Car Park opens 9am

Camping Reception opens 9.30am (short walk from car park)

Festival Entry opens 9.45am (short walk from car park)

Festival Closes 8pm

The address for the festival is Chestnut Tree Farm, Lincoln, LN5 0DW, UK. Do not use the post code alone in a Sat Nav as it may take you to a neighbouring farm with no access to the festival.

Please note, there is a new entrance from the road for this year - you can use this link to see the entrance on Google Maps or on https://w3w.co/crystal.mailers.snipe. There will be signs posted on the road to make the site entrance easy to find.

Due the the rural nature of the site, good public transport is not available to travel to the festival. If you’re looking for people to share rides with, you can use join our Facebook Group or just use the hashtag #soulescaperideshare

Car Parking for 2024 is £10 per car/ £15 for oversized vehicles and parking pass can be purchased along with tickets on our Tickets Page

The car park opens at 9am. Please plan not to arrive before then.

Once parked, the entrance to the festival gates will open at 9:45am. If you arrive early, we ask that you please wait with your vehicle until at least 9:30am, rather than queuing at the gate.

If you’ve travelled a long way and need a comfort break, there will be a toilet in the car park.

New for 2024 we are offering several options. Please see our Glamping page, Camping Page, or Campervans Page for all the details and booking links.

Soul Escape is a really family friendly festival. There are lots of children's activities on site including kids yoga, drumming, dancing, face painting and forest school activities. Everyone under the age of 18 must be accompanied by an adult.

The festival site is generally quite accessible by wheelchair - it is all outdoors with dirt paths and grassed areas and there will be a wheelchair accessible toilet. Some activity areas like our woodland stage and the bushcraft area are in the forest and so access to these would depend upon individual circumstances. There is accessible parking available for blue badge holders. Please contact us by email so that we can book a space for you here.

Even though there are several covered areas, Soul Escape is an outdoor festival so please dress for the weather.

We do not provide yoga mats, so it’s a good idea to bring your own mat. You are also welcome to bring a picnic blanket or camping chair.

Unfortunately, we are not able to accommodate dogs on the festival grounds.

We have a fantastic team of volunteers who help to make the day run smoothly. If you’d like to join our crew, please email us hello@soulescape.co.uk for more information.

We suggest that you bring both cash and card - most vendors take card payments, but not all, so better to bring some cash just in case!

We do not allow alcohol, glassware or illegal substances onto the festival site.

We have vegan and vegetarian vendors on site, serving from 10am. They will also sell soft drinks, hot drinks and water.

There are drinking water taps in the main festival field and camping area.

There are dedicated first aiders and marshalls at the festival. If you need any help please come to the main festival entrance.

You may be asked to open bags on the way into the main festival site, to ensure everyone’s safety.